Buß: Yes, unfortunately, I had to go through this experience. Not my role at Merck, but elsewhere. I think the most important thing I’ve learned from and how to handle this situation is to stay calm, trust experts and colleagues, and assure them that everything they do has my support.
In this case, would you recommend other CISOs?
Buß: In my opinion, the most important thing is not to act too quickly and not to put yourself under pressure from the outside. Instead, you should make clear and quick decisions based on an objective assessment of the situation. In my opinion, guessing and “possible” issues are of no help in this crisis situation. It is also important to have the right experts on your side.
