There are risks rather than online conversations
Bread Financial provides millions of customers with a lot of personally identifiable information (PII), and it needs to be protected. It is natural that businesses care about all regulatory requirements that financial services companies comply, but he needs to always consider it, especially when leveraging the meaning of the PII in an unauthorized way.
“Talking about encryption and tokenization doesn’t really help the business,” he said. “But talking about, ‘If we don’t protect information and its access for unauthorized purposes, that’s the meaning,” including loss of customer confidence, regulatory fines and additional oversight, and reputational losses – “those are things that business cares about.”
Gaurav Kapil, Senior Vice President and CISO, Bread Finance
Bread Finance
Furthermore, Cisos needs to think cleverly about building more influential relationships rather than playing a “police role.” Kapil said that he had a network conversation, not a network conversation.
