It can be not very pleasant to have to deal with automated phone choices or be put on hold for more than 30 minutes when you just want to ask a simple question to customer service. Businesses will have to change how they help customers and talk to possible customers and customers with AI voice bots. As more businesses and groups try to use computers to do their sales and customer service work, they will become even more important.
What Is An AI Voice Bot?
Many names for AI voice bots include AI voice agents, AI voice helpers, and Automated Speech Recognition (ASR) technologies. These computer programs use AI, NLP, and Machine Learning, among other technologies, to help businesses manage voice conversations with their customers and prospects.
Talking to your customers or prospects in a way that sounds normal and human is what an artificial intelligence (AI) voice bot can do. It can answer their questions, give them useful information about your goods or services, and a lot more. The best thing about AI talking bots is that they can learn from your comments and get better over time. They can then give faster, better replies that are more useful.
The advantages of using AI voice bots in sales and customer service settings
1. Customer Service Automation
Customer service teams are using AI chatbots more and more. Voicebots that are AI can also answer the phone and help customers around the clock, even on weekends and after work hours. People often ask bots questions (FAQs) about your business and goods. Bots can also help customers with easy issues and make meetings, so they don’t have to talk to a real person. Since AI voice bots are always on, you can use them to handle customer service automatically and make sure no call goes to voicemail.
2. Better Customer Experience
Salesforce says that when people call a business, 77% of them want to talk to someone right away. AI speech tools let you talk to customers right away when they call instead of putting them on hold or making them go through long, difficult IVR options.
It’s easy and quick to talk to AI-speaking bots, which makes the customer experience better and makes them happy. Voice bots can use the customer data you already have by connecting to your CRM and other internal knowledge sources. This lets you give them a more personalized experience based on how they’ve dealt with you and what they’ve bought in the past.
3. Automated Lead Qualification
AI speech bots are useful for a lot of things, not just customer service. These tools are also used a lot by people in sales teams. Prospects can call you, and an AI voice worker will answer it and ask them a series of questions to help you instantly qualify leads.
An AI speech bot can sort leads by how they answer and only send the best ones to your sales team. A lot of AI chatbots can do more than just sort leads that come in. They can also make calls to prospects to get in touch with you, which automates the whole process of cold calling.
4. Reduced Agent Workload
In the long run, AI voice bots will make your team’s job easier because they can handle a lot of your sales and customer service calls on their own. Your sales and customer service reps have more time to work on more important jobs now that an AI chatbot can do it for them. That can also make people happy at work and cut down on turnover, which has always been high in customer service.
5. Scalability And Cost-savings
When you use AI conversation bots, it’s easy for your business to grow without having to hire more people. Voice bots that use AI can make and answer dozens or even hundreds of calls at once, but your real people can only handle one call at a time. That’s not all. AI voice bots can talk to your customers or prospects in more than one language, which means you don’t need to hire people who can do that. Voice bots that use artificial intelligence (AI) could be the cheapest way to handle a lot of calls.
Conclusion
Voice bots that AI drives let companies offer customer service 24 hours a day, 7 days a week, and in a way that sounds realistic and human. The process of qualifying incoming and outgoing leads can also be automated. This gives their sales and customer service teams more time to work on more important, money-making jobs. AI conversation bots are likely to become more popular in the coming years because they are useful, can be grown, and don’t cost a lot of money.
